"I'd always felt forgotten about by the other agencies but instantly felt that Purely were as passionate as myself in finding my new role. Within 5 days Purely had secured me the permanent role of my dreams!"

This vacancy is no longer advertised

Customer Service Quality Executive - Oxfordshire

Ref: 336 Date Posted: Sunday 08 Oct 2017

Who will I be working for?

A forward thinking, successful and progressive company. Modern offices and a warm, welcoming culture await prospective new employees.

What will I be doing?

This is a fantastic opportunity for a candidate who is passionate about Customer Service and constantly improving quality. 

  • Support the Quality and Training Manager in collating quality monitoring information and preparing reporting and feedback to the business
  • Assist the Quality and Training Manager in conducting quality monitoring activities within the Customer Service Department
  • Ensure a consistent and standardised approach to all quality monitoring.  Provide feedback to advisors and managers within the department as and when necessary
  • Support the Quality and Training Manager in preparing training material and support in the delivery of training
  • Collate management reports and other MI for management team
  • Support the Quality and Training Manager in reviewing and creating / updating the  Knowledge Base
  • Assist in carrying out the analysis of customer service complaints and highlight any corrective actions
  • Manage other admin activities across the department as and when required
  • Conduct initial research into industry best practice

What skills and experience are required

  • Strong  experience gained within a customer service environment
  •  Strong Microsoft Excel skills
  • Analytical experience
  • Ability to challenge
  • Shows initiative and is flexible in their approach to work
  • Quick learner
  • Confident and able to work unsupervised
  •  Interest in technology and customer service excellence
  • Builds and maintains excellent relationships
  • Attention to detail


What are the company benefits?

  • As well as a lovely culture and modern office this role attracts:
  • Holiday: 25 days
  • Pension: Group personal pension plan with Scottish Widows - Matching contributions, maximum match dependent on role level (5%)
  • Private Medical Insurance cover for employee
  • Life Assurance 4 x base salary
  • Employee Assistance Program (EAP)
  • Cycle to work scheme Childcare vouchers
  • Company well-being days with external provider to share information and provide insights into individual well-being

Is there anything else I need to know?

This role is offered on a permanent basis.

We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible. Therefore if you haven't heard back from us within a week, your application won't be taken any further on this occasion. Thank you so much for taking the time to respond to our roles. We wish you all the very best for your job search.

The Purely Recruitment Company is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.