"I'd always felt forgotten about by the other agencies but instantly felt that Purely were as passionate as myself in finding my new role. Within 5 days Purely had secured me the permanent role of my dreams!"

Customer Service Advisor/Helpdesk Advisor - Milton Park

Ref: 348 Date Posted: Friday 01 Dec 2017

Who will I be working for?

A fantastic client who offer a really warm welcome to their staff. They are supportive and dynamic and will offer lots of opportunity for progression. 

What will I be doing?

If you have worked on a help desk and have experience dealing with customers, in a customer service role, or if you are a super organised Administrator, that fancies doing something different then we want to hear from you. You will be the first port of call for customers who call the Support help desk, you will be logging issues (email, website and phone), giving advice and be the main point of contact between customers and all other departments within the organisation. A real customer services focus is needed, the ability to multi task, be organised, have super admin skills and have a passion for improving things.

  • Dealing with pre/ post-installation queries via telephone/email and live chat
  • Assisting with engineers scheduling and support
  • Logging new support calls reported via telephone and email
  • Monitor Application Support helpdesk queue and respond to calls within SLA’s
  • Address user queries
  • Updating and Managing Knowledge base
  • Assist with resolution of logs
  • Liaise with customers, departments, and ensure everyone is updated
  • Own documentation and be organized
  • Log and process requests for change / Enhancements, following a formal change process
  • Controlled testing of application patches and new releases
  • Producing and updating Manuals / Procedures / Training Videos

What skills and experience are required?

You need to have experience on the phone dealing with customers and have worked in or have an interest in a technical environment.

  • Excellent telephone and written communication skills  
  • Organised with proven ability to prioritise and multi task  
  • Strong analytical and problem-solving skills  
  • Demonstrated record of providing exceptional customer service (minimum one year experience)  
  • Technically minded with high attention to detail.  
  • High level of written English is critical

Is there anything else I need to know?

This role is offered on a permanent basis.

We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible. Therefore if you haven't heard back from us within a week, your application won't be taken any further on this occasion. Thank you so much for taking the time to respond to our roles. We wish you all the very best for your job search.

The Purely Recruitment Company is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.