"I'd always felt forgotten about by the other agencies but instantly felt that Purely were as passionate as myself in finding my new role. Within 5 days Purely had secured me the permanent role of my dreams!"

This vacancy is no longer advertised

Customer Service Advisor - Oxfordshire

£20,000-£22,000
Ref: 308 Date Posted: Monday 24 Jul 2017

Who will I be working for?

A forward thinking, successful and progressive company. Modern offices and a warm, welcoming culture await prospective new employees.

What will I be doing?

  • Communicate professionally at all times with all stakeholders
  • Provide solution focused support and advice to all stakeholders by telephone, email and written communication
  • Wherever possible, be a single point of contact and take ownership of any query, request or issue
  • Update records and keep accurate notes of customer interactions
  • Process applications for services and maintain contact information
  • Complete checks associated with the data quality initiatives
  • When required, be involved in outbound calling campaigns, compliance projects and other projects that will improve customer satisfaction
  • Be familiar with our accounting systems, including payments, credit control, account queries, statements, ledgers and credit limits
  • Pro-actively analyse systems and services, making suggestions on improvements where appropriate
  • Work with the 2nd line support team, to ensure first time resolution at all times

What skills and experience are required

  • Fantastic customer service skills
  • Excellent attention to detail
  • Excellent interpersonal and communication skills
  • Solution and resolution focused
  • Excellent time management skills
  • Outgoing, approachable and friendly with a 'can do’ attitude
  • Self-motivated and enthusiastic, love to help and can naturally show empathy towards the customer’s needs
  • Computer literate

What are the company benefits?

  • As well as a lovely culture and modern office this role attracts:
  • Holiday: 25 days
  • Pension: Group personal pension plan with Scottish Widows - Matching contributions, maximum match dependent on role level (5%)
  • Private Medical Insurance cover for employee
  • Life Assurance 4 x base salary
  • Employee Assistance Program (EAP)
  • Cycle to work scheme Childcare vouchers, salary exchange Well-being
  • Company well-being days with external provider to share information and provide insights into individual well-being

Is there anything else I need to know?

This role is offered on a permanent basis.

We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible. Therefore if you haven't heard back from us within a week, your application won't be taken any further on this occasion. Thank you so much for taking the time to respond to our roles. We wish you all the very best for your job search.

The Purely Recruitment Company is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.